Can I pause my subscription?

Here’s the important part 👇

• Only Quarterly or Annual plan subscribers are eligible for pauses.
• Pauses are available in 30-day increments.
• Your pause must begin on your subscription renewal date.
• Instead of receiving credit for paused time, your subscription renewal date will be delayed by 30 days.
• Annual plan subscribers can request one 30-day pause per quarter, for a maximum of four 30-day pauses (up to 120 days total) during their annual subscription period.

How does the 30-day pause work?

Let’s say your subscription is scheduled to renew on the 22nd of the month.

If you request a pause, your subscription will pause on the 22nd for 30 days. Your next renewal will then be pushed back by 30 days, and your service will resume at the end of the pause.

In simple terms:

You’re not losing the time you’ve paid for, and we’re no longer adding account credits for paused days. Instead, your subscription timeline and next renewal date are simply moved forward by 30 days.

⚠️ IMPORTANT:

1. Pauses need to be formally requested at least 1 day in advance.
2. Pauses are available for 30 days at a time and must begin on your subscription renewal date. Shorter pauses are not available.
3. We do not add credits to your account for paused time. Instead, your next subscription renewal date will be delayed by 30 days.
4. We do not retroactively offer refunds, pauses, or credits for unused time.
5. Monthly plan subscribers are not eligible to request pauses. Please contact your Account Manager or the Support team: We are here to assist you in any way we can.
6. Annual plan subscribers may request one 30-day pause per quarter, allowing for up to four pauses during an annual subscription period.

As a valued client of beCreatives, we trust you to make the most of our services. It is your responsibility to utilize our platform and services after payment, ensuring a seamless and productive experience for both you and our team.

Want to Pause for Longer Than 30 Days?

If you:

• Don’t know when you’ll be back
• Need more time than your plan’s available pause allowance
• Prefer to stop your subscription rather than move your renewal date

Then cancelling your subscription may be the better option. This will stop future charges, but keep in mind:

• You may be assigned a new editor when you return.
• Your previous workflow may need a quick reset.
  
  

I'm Ready to Pause. How do I proceed?

Please contact our Support team to formally request your pause.

Your pause will need to begin on your subscription renewal date and will be scheduled for 30 days. Once your pause is confirmed, your next renewal date will be moved forward by 30 days.

Clicking the Support icon in Space opens the support chat, where you can get assistance from our team.

Alternatively, you can contact the team via email at support@becreatives.co.

Our team will reply as soon as possible to confirm that your pause has been scheduled and provide your updated subscription renewal date.