All Collections
Editing Process FAQ
Why didn't I receive onboarding emails?
Why didn't I receive onboarding emails?
Petar Mrkonjić avatar
Written by Petar Mrkonjić
Updated over a week ago

Onboarding emails will not only show you, but also explain all the processes, workflow, different subscription plans and add-ons when working with us.

When you subscribe to our services, you will be automatically getting onboarding emails to the email that you purchased with. If you have not received any onboarding emails, it's probably due to one of these issues:

Our emails went to your "Promotions" bin, hence why you didn't see them

Check your "Promotions" bin when checking your email and if you find our onboarding emails there, drag it to a "Primary" inbox so you would receive them there later on.

You entered a wrong email when purchasing or you use another email

If you entered a wrong email when purchasing or you are currently using another email, just contact us so we can manually add your email to the subscriber list.

Did this answer your question?