What happens to my account when my editor is going on vacation?

A detail explanation about editor vacations

Dominik I beCreatives avatar
Written by Dominik I beCreatives
Updated over a week ago

Everyone needs a break, and so do our editors!

But, there's nothing to be worried about, we have two options for you when your beloved editor wants to take a vacation:

1. Request for a covering editor

If you're on a strict posting schedule and your content needs to be edited daily, we totally understand!

So, to cover all your editing needs, your Account Manager will find you a covering editor who will continue to create awesome videos while your dedicated video editor is relaxing somewhere under a palm tree (at least that's what I would do!)

And don't you worry, the covering editor will have all the design and project files with them, so you will get the same-looking videos as always!

Important note: The covering editor will only work on requests that are newly submitted or haven't been started yet. So, make sure to complete any requests in the review stage before the editor's holiday starts. Otherwise, those requests will be finalized only when your editor returns.

2. Pause your account

We recommend this option if you do not have any videos due during the editor’s vacation period. If you pause your account, your editor will finish the existing requests and jump right back once they are back.

If you choose to pause your subscription, we will be adding a credit to your beCreatives account based on the period of your editor’s vacation.

Please note that this credit will be applied to your next month’s subscription, and depending on when your billing cycle ends, you may still incur charges during the pause period.

P.S. If you don't respond to your account manager about these two options before the start of your editor's holiday, you will automatically get a covering editor, unless there is no availability. So please do not forget to check your emails!

P.P.S. Our team also celebrates public holidays! To find out when beCreatives is out of office, check this article here: LINK

Did this answer your question?