Understanding Subscription Start, Cancellation, and Refund Process
Alessandro | beCreatives avatar
Written by Alessandro | beCreatives
Updated over a week ago

Your Subscription Journey Begins

Congratulations on embarking on your creative journey with beCreatives! As you start this exciting adventure, it's essential to understand the process of your subscription, cancellation options, and our refund policy.

Subscription Start and Satisfaction Guarantee

Upon purchasing your subscription, your journey with beCreatives begins immediately. This includes weekends, holidays, and even our onboarding process, which will take up to 24 hours. We are committed to your satisfaction from day one.

Cancellation Made Easy

Should the need arise to cancel your subscription, we've streamlined the process for your convenience. Simply navigate to our Space platform and fill out the cancellation form located on your Company page. Your cancellation will take effect at the end of your current billing period, ensuring you have continued access until that time.

Refund Policy

Here at beCreatives, we value transparency and fairness in our refund policy. You may request a refund under the following conditions:

1. Within 14 Days of Signing Up: If you decide to cancel your subscription within the initial 14 days of signing up, you are eligible for a refund.

2. Refund Request Terms: To qualify for a refund, you must:

- Provide clear direction during the editing process.

- Offer feedback to your editor as they work on your project.

Exclusions from Refund

It's important to note that certain circumstances are excluded from our refund policy:

- Promotions, Upgrades, Add-ons: Any promotions, upgrades, add-ons, or adjustments to existing plans are non-refundable.

- Refusal of Refund: At our sole discretion, we may refuse a refund request if we detect evidence of fraud, refund abuse, or other manipulative behavior.

Your Responsibility as a Client

As a valued client of beCreatives, we trust you to make the most of our services. It is your responsibility to utilize our platform and services after payment, ensuring a seamless and productive experience for both you and our team.

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