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How long do you keep my files?

We keep the files for each request on a fixed schedule, so you always know what is available and until when.

While your subscription is ACTIVE

Every request follows the same timeline from the day it is approved:

  • A request in Ready for review is approved automatically after 30 days if its status does not change. Leaving a comment or downloading the video does not change the status — if you want more work done, press the Re-edit button. A comment on its own does not send the request back to your editor, and it does not stop the 30 days.
  • 30 days after approval the request moves to Archived. You can still watch and download everything in it, and the request shows the date its files will be deleted.
  • 90 days after approval the footage you uploaded and the videos we delivered are deleted.

The request itself stays in your account: The brief, the messages, the status history and the list of revisions. Only the files inside it are removed.

Deleted files cannot be brought back. Not by you and not by our support team. Please download anything you want to keep before the date shown on the request.


If you CANCEL your subscription

Access to your footage, your Media Library and the videos we delivered ends when your subscription ends. Download anything you want to keep before your last day.

⚠️ IMPORTANT DISCLAIMER: Clients are required to retain their original raw files and always have a backup outside the beCreatives Space platform. Clients acknowledge that it is their entire responsibility to back up and preserve all original files, and any loss or damage to these files is not the responsibility of our company.