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How long do you keep my files?

At beCreatives, we aim to maintain a smooth workflow and ensure proper file management for all our clients. To keep things organized and efficient, we follow specific archiving and deletion protocols. Here’s a detailed breakdown of how we handle files for both active and cancelled clients:

For Cancelled Clients

  • Any requests currently in the "Editing" stage will be moved back to the "Queued" status.

  • Raw footage for all "Queued" and "Ready to Review" requests will be deleted after one month. "Ready to Review" requests will be moved to "Completed" after one month, where the final revision files will remain for three months before becoming inaccessible.

  • Project files will be retained for two months after cancellation, after which they will be permanently deleted.

 

For All Clients (Active and Cancelled)
  • After one month in the "Ready to Review" status, requests will automatically be moved to "Completed."
  • For requests marked as "Completed," the final revision files will be archived after three months, while all earlier versions will be deleted.
  • All raw footage files will be deleted three months after the request is completed.


⚠️ IMPORTANT DISCLAIMER:

Clients are required to retain their original raw files and always have a backup outside the beCreatives Space platform. Clients acknowledge that it is their entire responsibility to back up and preserve all original files, and any loss or damage to these files is not the responsibility of our company.