I just subscribed. Now what?
Getting started is simple! :)
1. Sign Up & Subscribe
After registering on Space and choosing a paid plan (which includes a 7-day free trial), you’ll be asked to provide details about your company and brand.
2. We Assign Your Dedicated Editing Team
Once you complete your subscription, we immediately start searching for the best dedicated editing team for you. This process takes up to 24 business hours (*business days) from the moment your subscription is confirmed.
3. Onboarding & Your Dedicated Account Manager
Once your Dedicated editing team is assigned, you'll receive onboarding emails introducing you to:
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Your Dedicated Account Manager, who will be your go-to person for any questions or concerns.
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Everything you need to know about the Space platform to get the most out of your subscription.
4. Place Your First Video Request
Get started right away by submitting your first video request! If you have raw footage ready, we recommend submitting multiple requests and using Priority labels to indicate which ones should be done first. The sooner you queue up requests, the faster your editor can begin working.
📌 Pro Tip: Once assigned, your editor will review your content, get familiar with your style, and start on your first request. They'll introduce themselves in the revision section of the first request and ask any necessary questions. You can also ask to schedule an introductory video call with your editor or Account Manager if needed.
5. Ongoing Support & Optimization
In addition to your Account Manager, you’ll also have a Customer Success Manager who will check in periodically with tips, suggestions, and insights to help you maximize your subscription.
🎉 You’re All Set!
From time to time, we’ll send you educational and informational emails to help you navigate the process and make the most of your editing experience.
💡 Need help? Our Support Team is always available to assist you.
Happy editing! 🎬✨