At beCreatives, we are committed to providing high-quality video editing services. However, we understand that situations may arise where you might need to request a refund. Our refund policy is designed to be clear and transparent, ensuring our clients have peace of mind when using our services.
14-Day Refund Period
If you are not satisfied with services provided, you may request a refund if you cancel your subscription within 14 days of the initial sign-up date. 14-day Customer Satisfaction period applies only to fully paid monthly, quarterly, and annual subscriptions. After this 14-day window, we will not issue refunds.
From time to time, we may refuse a refund request if, at our sole discretion, we find evidence of fraud, refund abuse, or other manipulative behavior. Promotions, upgrades, add-ons, and adjustments to existing plans are non-refundable.
The client is responsible for utilizing the services of beCreatives after payment. We do not provide refunds or credits for partial months of service, downgrades, or unused time.
Note: If you took advantage of the 14-day Customer Satisfaction period and received a refund, beCreatives owns the rights to any work created during that time, and it may not be used for any purposes.
Satisfaction Guarantee
To qualify for a a satisfaction guarantee and receive a refund, you must:
Provide us with clear direction during the editing process;
Provide feedback to your editor during the editing process.
Subscription Cancellation
beCreatives services are recurring subscriptions with no long-term contracts required. This allows you to cancel your subscription or adjust your plans at any time. These changes will be applied at the end of your current billing/subscription period.
If you no longer need your subscription, you may cancel your account before your next renewal period to prevent auto-renewal. Your account will remain active for the rest of your billing period and you can still make the most of your remaining subscription time by submitting requests until then.
Important: If you did not submit a cancellation, your subscription(s) will auto-renew.